{"xsrfToken":"2bce029fe3a965ac5c4a86a92ddb72a222a859ee_lout","branding":{"id":"3","key":"cs","name":"ieffects Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#15014a","headerLinkHoverBGColor":"#15014a","headerBadgeColor":"#15014a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3e562774-9625-493d-9758-7d09865cc662/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTE2ZmY0Yi02NWQ4LTRjNzItYTkzYi02OWU4ZDZhOGVmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlNTYyNzc0LTk2MjUtNDkzZC05NzU4LTdkMDk4NjVjYzY2MiI6WyJyZWFkIl19LCJleHAiOjE3NDE2NTM5NTgsIm5iZiI6MTc0MTY1MzM1OH0.xOnMeUktGIAgbctIlWi8zQgylW0_N0W_61hHjx1frhk&client=ea16ff4b-65d8-4c72-a93b-69e8d6a8ef18&mode=fit","logoId":"3e562774-9625-493d-9758-7d09865cc662","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ieffects Service Desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Hours of operation","userInitialAnnouncementMessageWiki":"<p>Mon - Fri: 09:00 - 17:00 CET</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the ieffects Service Desk","sharedPortalName":"Help Center","announcementHeader":"Hours of operation","announcementMessage":"Mon - Fri: 09:00 - 17:00 CET","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f016a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f77d8929-bfb8-4308-9ea3-fae762ef16e2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTE2ZmY0Yi02NWQ4LTRjNzItYTkzYi02OWU4ZDZhOGVmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3N2Q4OTI5LWJmYjgtNDMwOC05ZWEzLWZhZTc2MmVmMTZlMiI6WyJyZWFkIl19LCJleHAiOjE3NDE2NTM5NTgsIm5iZiI6MTc0MTY1MzM1OH0.E_nUgjfhrq4wtOnLMOiGbUBW4JYCSRVCSeqKYOw3JeY&client=ea16ff4b-65d8-4c72-a93b-69e8d6a8ef18&height=300&mode=fit","bannerMediaApiFileId":"f77d8929-bfb8-4308-9ea3-fae762ef16e2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":12100,"serviceDeskId":3,"name":"ieffects Service Desk","description":"<p>Welcome! You can raise a Customer service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"72","name":"Critical Issue in Production","descriptionHtml":"","callToAction":"Critical Issue in Production","introHtml":"<p>Create a request for critical issues in production.</p>","icon":13753,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13753","groups":[7],"key":""},{"id":"18","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Do you have a general question or need support? Let us know and our support team will help you in any way they can.</p>","icon":13781,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13781","groups":[7],"key":""},{"id":"70","name":"General Support (DT)","descriptionHtml":"","callToAction":"General Support (DT)","introHtml":"<p>Do you have a general question or need support? Let us know and our support team will help you in any way they can.</p>","icon":13781,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13781","groups":[19],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Discovered a bug in one of our Apps? Let us know! Your feedback is highly appreciated and will help us to improve.</p>","icon":13769,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13769","groups":[7],"key":""},{"id":"68","name":"Report a bug (DT)","descriptionHtml":"","callToAction":"Report a bug (DT)","introHtml":"<p>Discovered a bug? Let us know! Your feedback is highly appreciated and will help us to improve.</p>","icon":13777,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13777","groups":[19],"key":""},{"id":"62","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with the system? Tell us about the problem you are experiencing.</p>","icon":13633,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13633","groups":[7],"key":""},{"id":"66","name":"Request for change (DT)","descriptionHtml":"","callToAction":"Request for change (DT)","introHtml":"<p>Select this option if you would like to change existing functionality or add a new functionality in the current version.</p>","icon":13779,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13779","groups":[19],"key":""}],"reqGroups":[{"id":7,"name":"Support for eCommerce Solutions"},{"id":19,"name":"Support for Payment Solutions"}],"orderMapping":{"7":[18,22,62,72],"20":[18,62],"19":[70,68,66],"15":[22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fe6c6be2-d54e-3ab0-bdd7-ed0e5e35801a","appLinkName":"System Confluence","appLinkUrl":"https://ieffects.atlassian.net/wiki","spaceKey":"ID","spaceName":"Integration Documentation","spaceUrl":"https://ieffects.atlassian.net/wiki/spaces/ID","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://ieffects.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"Hours of operation","userLanguageMessageWiki":"<p>Mon - Fri: 09:00 - 17:00 CET</p>","defaultLanguageHeader":"Hours of operation","defaultLanguageMessage":"Mon - Fri: 09:00 - 17:00 CET","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTE2ZmY0Yi02NWQ4LTRjNzItYTkzYi02OWU4ZDZhOGVmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjEwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2NTQ1NTgsIm5iZiI6MTc0MTY1MzM1OH0.oio3q8-4wxiRiWW0aulwI55mfBI-xrEiO1_X_WoxEgE","targetCollection":"upload-project-12100","endpointUrl":"https://api.media.atlassian.com","clientId":"ea16ff4b-65d8-4c72-a93b-69e8d6a8ef18","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":12100,"form":{"name":"General Support","descriptionHtml":"","callToAction":"General Support","intro":"<p>Do you have a general question or need support? Let us know and our support team will help you in any way they can.</p>","instructions":"","icon":13781,"iconUrl":"https://ieffects.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13781","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/18","calendarParams":{"firstDay":0,"date":"2025-03-11T01:35:58+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fe6c6be2-d54e-3ab0-bdd7-ed0e5e35801a","appLinkName":"System Confluence","appLinkUrl":"https://ieffects.atlassian.net/wiki","spaceKey":"ID","spaceName":"Integration Documentation","spaceUrl":"https://ieffects.atlassian.net/wiki/spaces/ID","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://ieffects.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTE2ZmY0Yi02NWQ4LTRjNzItYTkzYi02OWU4ZDZhOGVmMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjEwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2NTQ1NTgsIm5iZiI6MTc0MTY1MzM1OH0.oio3q8-4wxiRiWW0aulwI55mfBI-xrEiO1_X_WoxEgE","targetCollection":"upload-project-12100","endpointUrl":"https://api.media.atlassian.com","clientId":"ea16ff4b-65d8-4c72-a93b-69e8d6a8ef18","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ieffects","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2bce029fe3a965ac5c4a86a92ddb72a222a859ee_lout","baseUrl":"https://ieffects.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ieffects.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ea16ff4b-65d8-4c72-a93b-69e8d6a8ef18","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"37609256b5d74b9ba17da78773645932","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}